Return Policy
Order cancellation may be made in the following cases:
A) Before the order is completed, during the online ordering process, you may click the “Cancel” button located at the bottom center of your screen. By clicking it, the ordering process is automatically terminated.
B) If the online order has been completed but the product has not yet been shipped, you may call +30 210 6042693 and one of our representatives will handle the cancellation of your order.
Withdrawal – Product Return / Replacement
Product Return / Replacement:
Products may be returned due to a defective item or an error in your order (for example, if you received a different product from the one you ordered). In order for the return to be accepted, the following conditions must be met:
Product returns are accepted within 14 days from the date of delivery.
The product must have been purchased exclusively from www.humitech.gr. A defective product may only be replaced with the same product or with another product upon agreement.
Contact us at [email protected] or +30 210 6042693 to clarify the details of the return. During communication, you must provide the purchase receipt number and the product code.
Package the product securely so that it is protected during shipment.
If the product is defective or an error has occurred with your order, send the package using the courier company we specify, using the customer code we provide. In this case, shipping costs will be covered by GLOBAL SMART SOLUTIONS IKE.
Please note that return shipping costs are covered by our company only in cases of our own error or a defective product. In all other cases, shipping costs are the responsibility of the customer.
The average processing time for returns is 10 business days.
For more information, please call +30 210 6042693.